Skip to main content
Customer Refunds and Cancellations

How Token Metrics handles commissions when a customer is refunded or cancels a plan

Ian Balina avatar
Written by Ian Balina
Updated over a week ago

If a Conversion fails - meaning the referred subscription has been refunded or canceled - Token Metrics reserves the right to deduct from an Affiliate's past, present, and future commission payments.

Negative Commissions

The best way to explain how our negative commissions works is with the following example: 

  1. An Affiliate creates a conversion with $10 commission. At this point, the Affiliate's balance is $0. 

  2. When the commission is approved, the Affiliate's balance becomes $10.

  3. When the Affiliate's balance is settled (paid out), the Affiliate's balance goes back to $0. 

  4. If a refund happens for the order/conversion, the conversion/commission tied to it will be disapproved. 

  5. After disapproval, the Affiliate's balance becomes -$10.

Did this answer your question?