Quick answer: if you received the shutdown-credit email, sign in with that same Token Metrics account email, connect the correct Discord account, and allow a few minutes for the role sync to appear.
I received the email. What should I do first?
Use the Discord or private-network button from your email, then sign in with the same Token Metrics account email that received the credit.
When does my credited access start?
For the April 2026 shutdown-credit rollout, credited access started on April 8, 2026.
How long does credited access last?
Your access lasts until the expiration date attached to your shutdown credit. That date can vary by account.
Why do I not see the right Discord channels yet?
Wrong email: you may be signed into the wrong Token Metrics account.
Wrong Discord account: you may have connected a different Discord account than the one you want to use.
Sync delay: the role sync may still be catching up, so wait a few minutes and refresh Discord.
What should I send support if access still looks wrong?
Send your Token Metrics account email and your Discord username so the team can verify the credit and Discord mapping quickly.
Where do I ask premium market questions after I get access?
Use the market-questions flow described here once your Discord role is active.