How to Contact Token Metrics Support
Preferred support channel
The fastest and most reliable way to reach Token Metrics support is by email:
What to include
Your Token Metrics account email.
Your Discord username or user ID if the issue involves Discord access.
Your subscription tier if known: Signal, Alpha, or Roundtable.
Your wallet address if the issue involves Solana $TMAI, Base $TMAI, or Astrobot NFT access.
A clear description of the issue, plus screenshots or transaction hashes when relevant.
Discord access issues
Use the correct path for your access type:
Paid subscribers: Pulse/Beehiiv login and Discord connection.
Solana $TMAI holders: Collab.Land in Discord #verify-wallet.
Astrobot Society NFT or temporary Base $TMAI holders: https://guild.xyz/token-metrics.
See How to Access Token Metrics for the full access matrix.
Cancellations, pauses, and discounts
If you want to cancel, email support and tell us what made you decide to cancel. We use that feedback to improve Token Metrics. If there is anything that would change your mind, let us know — we can review options such as pausing your account or a temporary discount before cancellation is processed.
Security issues
For suspected phishing, stolen funds, or compromised account issues, mark your subject line with [URGENT] and include as much detail as possible.
What we cannot help with
We cannot recover seed phrases or private keys.
We cannot reverse blockchain transactions.
We cannot provide personalized investment advice.