Preferred Support Channel: Email
The fastest and most reliable way to reach Token Metrics support is by email:
Who Can Contact Support
Support is available to active customers and subscribers. Free-tier users may have limited support access. If you are a premium subscriber, include your wallet address or account email so we can verify your tier.
How to Open a Support Ticket via Discord
You can also open a ticket directly from Discord:
Join the official Token Metrics Discord: https://discord.gg/tm-network
Navigate to a support or general channel.
Use the Intercom Messenger widget (if available) or mention an admin to guide you.
Discord messages may be routed into our support system automatically.
Information to Include in Your Request
To get help faster, include the following:
Your wallet address (the one connected to your account or holding your NFT)
Your registered email address
Subscription tier (Signal, Alpha, Roundtable)
A clear description of the issue
Screenshots or transaction hashes, if applicable
Expected Response Times
Tier | Typical Response |
Roundtable | Same business day |
Alpha | 1–2 business days |
Signal | 2–3 business days |
Before You Contact Support
Many common questions are answered in our Help Center. Check these articles first:
Wallet safety and official links
Urgent Issues
For security-related concerns (suspected phishing, stolen funds, compromised account), mark your email subject line with [URGENT] and include as much detail as possible.
What We Cannot Help With
We cannot recover lost seed phrases or private keys.
We cannot reverse blockchain transactions.
We cannot provide personalized investment advice.