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Get help with your Token Metrics account

How to reach support, what details to include, and what to do for Discord access or cancellation requests.

If you need help with your Token Metrics account, please keep the conversation going here in chat and include the details below so we can solve it faster.

  • Billing, cancellation, invoices, or payment method: use tokenmetrics.com/billing first. If something still looks wrong, send the email on your Token Metrics/Pulse account and what you tried.

  • Login, delivery, Discord, or access issues: send the email on your account, your Discord username or user ID if relevant, and a screenshot or exact error message.

  • TMAI wallet or migration questions: send the wallet address, chain, transaction link if you have one, and the exact claim-page error.

If chat is unavailable, you can email [email protected]. Please do not share seed phrases, private keys, or full card details.

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