How support works by plan
Quick answer: Alpha and Roundtable include premium support. Signal, Free / Daily Pulse, and lower-access users should use the Help Center and self-serve flows first. Support will still help anyone with account-specific billing, subscription, login, delivery, or access issues.
Customer access matrix
Free / Daily Pulse: self-serve Help Center, newsletter/account login help, and billing or subscription help if applicable. No market-analysis, trading-interpretation, premium research, or product-coaching support.
Signal: self-serve Help Center plus billing, subscription, login, delivery, and access support only. Signal includes Signal content and community access, but not general product coaching, trading interpretation, market-analysis support, or one-on-one research support.
Alpha: email support for billing, access, premium product questions, Alpha reports, webinars, premium-channel access, and eligible premium research/community questions.
Roundtable: highest-tier premium support for billing, access, Roundtable/private-network access, portfolio-defense/community access, and premium product questions.
Token/NFT-gated access: support can help with verification and role-sync issues. Market/product support depends on the tier unlocked. Solana TMAI verification uses Collab.Land in Discord #verify-wallet. Legacy Astrobot Society NFT holders also use Collab.Land. Guild.xyz is disabled, and Base TMAI is no longer supported for Token Metrics access.
Support level by plan
Free / Daily Pulse: Help Center and self-serve flows. Contact support only for account-specific billing, login, delivery, or subscription issues.
Signal: Help Center and self-serve flows. Contact support only for billing, subscription, login, delivery, or access issues. General product guidance, trading interpretation, market-analysis questions, and premium research support are not included.
Alpha: billing, access, Alpha content, premium Discord, reports, webinars, and eligible premium question support.
Roundtable: Alpha support plus Roundtable/private-network access and highest-tier member support.
What Signal support includes
Signal members can use the self-serve billing portal for billing, subscription changes, invoices, and cancellation: https://tokenmetrics.com/billing.
Signal members can contact support for account-specific billing, subscription, login, delivery, or access issues if the portal or Help Center does not solve it.
If the issue is general product guidance, trading interpretation, market-analysis support, or personalized research support rather than billing, subscription, login, delivery, or access, Signal does not include that level of support.
What to include when you contact support
Your subscription email address.
Your plan name if the question is about premium entitlements.
Your Discord username or Discord user ID if the issue involves eligible community access.
Any billing detail such as charge date or invoice reference when relevant.
Wallet address if token/NFT verification is involved. Never share seed phrases or private keys.
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