Quick answer: support access depends on your plan. Signal includes billing support only, while Alpha and Roundtable include broader premium support.
Support level by plan
Signal: billing-only support. Signal does not include general product support.
Alpha: email support for billing, access, and premium product questions.
Roundtable: premium support for the highest-tier members and access issues.
What Signal support does include
Signal members can still contact support for billing, cancellation, subscription, and account-access issues.
If the issue is general product guidance rather than billing or access, Signal does not include that level of support.
What to include when you contact support
Your subscription email address
Your Discord username if the issue involves community access
Your plan name if the question is about premium entitlements
Any billing detail such as charge date or invoice reference when relevant