Use this guide for billing, cancellation, and subscription-access questions.
We can help with
Subscription billing questions
Plan-access questions
Cancellation requests or cancellation follow-up
Paid access that is not reflected correctly in Discord
Send these details
Detail | Why it helps |
Subscription email | Lets support find the correct membership record quickly |
Plan you expected | Clarifies whether the issue is Signal, Alpha, or Roundtable access |
Charge date or invoice detail | Speeds up billing review |
Discord username | Helps if the billing issue also affected community access |
Signal members can always contact support for billing issues even though general product support is not included in the Signal plan.
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