Quick answer: use Token Metrics support for billing, premium access, Discord-role issues, and qualifying premium-plan questions. Signal supports billing questions only.
Use support for these issues
Billing or subscription issue: yes
Cancellation or charge follow-up: yes
Discord role or premium-channel access issue: yes
Premium access not unlocking correctly: yes
General Signal product support: no
Before you send a support request
Account email: the email tied to the subscription or credited access
Discord username: if the issue involves community access
Plan or tier expected: Signal, Alpha, or Roundtable
Billing reference: charge date, invoice detail, or renewal context if relevant
Short description: what happened, what you expected, and what still looks wrong
Important plan note
Signal members can contact support for billing and account issues, but Signal does not include general product support.