Contact support when you have an eligible billing, access, or plan question.
Use support for these issues
Issue type | Use support? | What to include |
Billing or subscription issue | Yes | Subscription email, charge date, invoice details if available |
Discord role or premium-channel access issue | Yes | Discord username and subscription email |
Question about what your plan includes | Yes | Your current plan and the content or feature you expected |
General Signal product support | No | Signal supports billing questions only |
How to get a faster resolution
Use the same email address that is tied to your subscription.
Include screenshots if the issue is about missing access.
Tell us whether the problem is billing, Discord access, or plan coverage.
Know your support lane
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